Frequently Asked Questions
General Questions
How do I listen to a podcast?
How do I access my course?
When you sign up for a course through Organize 365, the email associated with your purchase will automatically become your sign-in for our app. You can access the app at https://organize365.com/app/
How do I change my password on the Organize 365® website?
Do you offer in-home organizing services?
No, Organize 365® no longer offers in-home organizing services. Please check out our Certified Organizer Directory as many of our certified organizers also own professional organizing businesses.
Can I just buy one or two individual binders without joining the program(s)?
Yes, absolutely!
You can purchase each binder individually without being a part of any of our programs.
The binders we currently offer are the:
Household Reference Organizing Binder
With the purchase of each binder (except the Warrior Mama IEP), you will also receive an email with the .pdf file of the pages that we ship to you as well. This is in case you need extra copies of the sheets that you want to print out.
Additionally, members of The Paper Solution® receive editable pages so that you can easily copy and paste duplicate information for multiple family members, etc. You can learn more about and/or join learn more about and/or join The Paper Solution® here.
Do you offer payment plans?
YES! Payment Plans are available via PayPal at cart checkout.
How do I contact you with questions?
Please feel free to email us at customerservice@organize365.com and we will be happy to answer your questions.
Do you offer refunds or discounts?
All of our products and programs work. We get testimonials daily in our email inbox and in our online community groups that prove the quality of our products and programs and therefore, we do not offer refunds or discounts.
We want you to be able to buy with confidence whenever you are ready to get organized.
We believe that you get what you pay for and we strive to underpromise and over-deliver on the investments that our customers make in our products and programs.
Do you ship internationally?
We offer digital products internationally.
For more information please see International FAQs below.
Sunday Basket Questions
What is the Sunday Basket®?
The Sunday Basket® is a basket that Lisa Woodruff created that replaces your to-do list for the week. This system takes you from reactive to proactive. It will help you get a handle on DAILY and actionable papers that are floating around your kitchen, car, bedroom, dining room, etc. Most importantly, it will keep the clutter off of the kitchen counters.
What size is the Sunday Basket?
The basket is 13″ wide x 9″ high and 9″ deep. The velcro attachment inside gives you a bit of flexibility depending on how you attach it. It creates a section that is 2.75″ x 3.5.”
Can I order slash pockets without ordering the Complete Sunday Basket® System?
Yes, all customers can purchase slash pockets as stand-alone items. These items are available in our shop.
Please note the Sunday Basket® course is only available as part of our Complete Sunday Basket System. You are welcome to purchase slash pockets only, but you will not receive access to the Sunday Basket® Course inside the community app.
Can I order additional slash pockets for my Sunday Basket®?
Yes, all customers now have the ability to purchase additional slash pockets at any time. These items are available in our shop.
Please note the Sunday Basket® Workshop course is only available as part of our Complete Sunday Basket® System.
If I purchase a physical or portable Sunday Basket®, but not the Complete Sunday Basket® System, will I receive access to the Sunday Basket® Course inside the community app.?
The Sunday Basket® Course is only available as part of our Complete Sunday Basket® System. You are more than welcome to purchase just a physical or portable Sunday Basket® in any color or pattern in the shop, but that purchase will not unlock the training inside the community app.
How do I access the Sunday Basket® Club?
Once you have purchased the Complete Sunday Basket® System, login to your Dashboard and go to Join the Sunday Basket® Club. There you will find steps to access the Sunday Basket® Club on our community app.
Once you are part of the Sunday Basket® Club, you will have access to the weekly live co-working sessions and all of the discussion in the group through the online community – not your dashboard.
The Productive Home Solution® Questions
What is The Productive Home Solution®?
The Productive Home Solution® is a lifetime membership that provides the tools you need to reclaim your home and get back to fulfilling your unique purpose.
This is a proven step-by-step course that will get your house organized in any stage of life you are in.
With your purchase, you will receive:
Access to The Productive Home Solution Course in our community app.
A dedicated online community just for members of The Productive Home Solution – daily encouragement, accountability, troubleshooting, and moral support
Can I start the program anytime?
Yes.
What if I am moving, remodeling, having a baby, or taking a trip?
You are never going to have a perfect 365 days for The Productive Home Solution®.
We know that organization needs to become a part of your everyday life and life involves a lot of unexpected events and fun surprises.
Jump in as soon as you are ready to get organized.
The sooner you start, the sooner you will make progress. And remember, progress over perfection.
Is the Friday Workbox® included in The Productive Home Solution®?
No. The Productive Home Solution® is designed to help you get your home organized in one calendar year.
The Friday Workbox® is a separate offering designed to help you organize your work.
The Paper Solution® Questions
What is The Paper Solution®?
The Paper Solution® provides a complete solution to the unseen but impactful organization that allows you to have confidence and peace of mind during life’s unexpected events.
The Organize 365® Binders were created for those unexpected events. A solution to organize the invisible work and provide a playbook for what needs to be done.
The Paper Solution® can help you prepare yourself and your loved ones for life’s unexpected events.
With your purchase, you will receive:
- Four physical 2″ D ring ONE touch deluxe binders (Red Medical, Green Financial, Blue Household Operations, and Purple Household Reference)
- 1 set each of red, green, blue, and purple slash pockets
- 1 workbook for each binder: Medical, Financial, Household Operations, and Household Reference
- Note: You will also receive via email a .pdf file of the binder contents so that you can print additional copies. If you need to update the information, or just need an additional page, simply print another one and pop it into your binder. Editable .pdf files are not available when purchasing binders individually. Editable .pdf files are included for each of the 4 binders. Please note they are not available when purchasing binders individually.
- There are NOT sheet protectors included with this binder. They are shown and referenced in this sample binder only. Business card holders and sheet protectors are sold separately.
Home planning Day questions
When is enrollment for Organize 365® Planning Day Live with Lisa?
Organize 365® Planning Day is open year round. You can sign up anytime!
I do not live in the United States; can I purchase Organize 365® Planning Day Live with Lisa?
YES! Please visit https://organize365.com/international/ to learn more about international product offerings! Planners will be shipped direct.
Can I purchase Organize 365® Planning Day without the Planning Day Workbook?
No, when you attend Organize 365® Planning Day, Lisa uses the Planning Day Workbook as a tool during the live event
Can I purchase Organize 365® Planning Day Planner separately?
No, the Organize 365® Planning Day Planner is specifically designed for Planning Day
How long is Organize 365® Planning Day replay available?
The replay will be available for approximately 6 weeks. The specific date will be mentioned in the shop before you click to purchase.
Where can I find Organize 365® Planning Day replay?
The replay will be in the Organize 365® Community Group for Home Planning Day.
Can I purchase Organize 365® Planning Day on demand?
We do not offer Planning Day on demand.
Can I purchase Organize 365® Planning Day Monthly Subscription Plan?
YES! We offer both domestic and international subscription plans.
You will receive an email with more information once planning day is over about how to purchase the subscription plan. International customers please visit https://organize365.com/international/ after planning day is over.
Can I purchase an Annual Planning Day Subscription plan?
At this time there is not an annual subscription plan.
What is the enrollment period for Organize 365® Planning Day Monthly Subscription Plan?
Enrollment opens during Live Planning Day and is open for 25 days.
When will I get my Organize 365® Planning Day Monthly Subscription Plan Planning Day Planner?
Organize 365® Planning Day Monthly Subscription Plan Planning Day Planner will be shipped out 3 weeks prior to Planning Day.
International Questions
Are all products available?
Home Planning Day and The Productive Home Solution are available for international shoppers.
If you attend the most recent Home Planning Day you will be able to join our monthly subscription plan. Our monthly subscription plans are available to US Residents and those 50 countries that are listed above.
How long will it take for me to receive my parcel?
Tracking information will be sent via email when your order leaves our facility. Delivery may take up to a month.
What is your international refund and return policy?
- We triple check your order before shipping.
- No refunds or returns are available for products.
Have additional questions?
We would love to help you receive these products outside the United States and we are happy to answer any questions you have before placing your order. Please contact our Customer Success Team at customerservice@organize365.com with any additional questions.
Certified Organizer Questions
How do I find out more about becoming a Certified Organizer
Please visit https://www.thepapersolutioncertification.com/ for more information.