Frequently Asked Questions
General Questions
How do I listen to a podcast?
How do I access my course?
When you sign up for a course through Organize 365, the email associated with your purchase will automatically become your sign-in for our app. You can access the app at www.organize365.com/app
How do I change my password on the Organize 365® website?
Do you offer in-home organizing services?
No, Organize 365® no longer offers in-home organizing services. Please check out our Certified Organizer Directory as many of our certified organizers also own professional organizing businesses.
Can I just buy one or two individual binders without joining the program(s)?
Yes, absolutely!
You can purchase each binder individually without being a part of any of our programs.
The binders we currently offer are the:
Household Reference Organizing Binder
With the purchase of each binder (except the Warrior Mama IEP), you will also receive an email with the .pdf file of the pages that we ship to you as well. This is in case you need extra copies of the sheets that you want to print out.
Additionally, members of The Paper Solution® receive editable pages so that you can easily copy and paste duplicate information for multiple family members, etc. You can learn more about and/or join learn more about and/or join The Paper Solution® here.
Do you offer payment plans?
YES! Payment Plans are available via PayPal at cart checkout.
How do I contact you with questions?
Please feel free to email us at customerservice@organize365.com and we will be happy to answer your questions.
Do you offer refunds or discounts?
All of our products and programs work. We get testimonials daily in our email inbox and in our online community groups that prove the quality of our products and programs and therefore, we do not offer refunds or discounts.
We want you to be able to buy with confidence whenever you are ready to get organized.
We believe that you get what you pay for and we strive to underpromise and over-deliver on the investments that our customers make in our products and programs.
Do you ship internationally?
We offer digital products internationally.
For more information please see International FAQs below.
Sunday Basket Questions
What is the Sunday Basket®?
The Sunday Basket® is a basket that Lisa Woodruff created that replaces your to-do list for the week. This system takes you from reactive to proactive. It will help you get a handle on DAILY and actionable papers that are floating around your kitchen, car, bedroom, dining room, etc. Most importantly, it will keep the clutter off of the kitchen counters.
What size is the Sunday Basket?
The basket is 13″ wide x 9″ high and 9″ deep. The velcro attachment inside gives you a bit of flexibility depending on how you attach it. It creates a section that is 2.75″ x 3.5.”
Can I order slash pockets without ordering the Complete Sunday Basket® System?
Yes, all customers can purchase slash pockets as stand-alone items. These items are available in our shop.
Please note the Sunday Basket® course is only available as part of our Complete Sunday Basket System. You are welcome to purchase slash pockets only, but you will not receive access to the Sunday Basket® Course inside the community app.
Can I order additional slash pockets for my Sunday Basket®?
Yes, all customers now have the ability to purchase additional slash pockets at any time. These items are available in our shop.
Please note the Sunday Basket® Workshop course is only available as part of our Complete Sunday Basket® System.
If I purchase a physical or portable Sunday Basket®, but not the Complete Sunday Basket® System, will I receive access to the Sunday Basket® Course inside the community app.?
The Sunday Basket® Course is only available as part of our Complete Sunday Basket® System. You are more than welcome to purchase just a physical or portable Sunday Basket® in any color or pattern in the shop, but that purchase will not unlock the training inside the community app.
How do I access the Sunday Basket® Club?
Once you have purchased the Complete Sunday Basket® System, login to your Dashboard and go to Join the Sunday Basket® Club. There you will find steps to access the Sunday Basket® Club on our community app.
Once you are part of the Sunday Basket® Club, you will have access to the weekly live co-working sessions and all of the discussion in the group through the online community – not your dashboard.
The Productive Home Solution® Questions
What is The Productive Home Solution®?
The Productive Home Solution® is a lifetime membership that provides the tools you need to reclaim your home and get back to fulfilling your unique purpose.
This is a proven step-by-step course that will get your house organized in any stage of life you are in.
With your purchase, you will receive:
Access to The Productive Home Solution Course in our community app.
A dedicated online community just for members of The Productive Home Solution – daily encouragement, accountability, troubleshooting, and moral support
Can I start the program anytime?
Yes.
What if I am moving, remodeling, having a baby, or taking a trip?
You are never going to have a perfect 365 days for The Productive Home Solution®.
We know that organization needs to become a part of your everyday life and life involves a lot of unexpected events and fun surprises.
Jump in as soon as you are ready to get organized.
The sooner you start, the sooner you will make progress. And remember, progress over perfection.
Is the Friday Workbox® included in The Productive Home Solution®?
No. The Productive Home Solution® is designed to help you get your home organized in one calendar year.
The Friday Workbox® is a separate offering designed to help you organize your work.
The Paper Solution® Questions
What is The Paper Solution®?
The Paper Solution® provides a complete solution to the unseen but impactful organization that allows you to have confidence and peace of mind during life’s unexpected events.
The Organize 365® Binders were created for those unexpected events. A solution to organize the invisible work and provide a playbook for what needs to be done.
The Paper Solution® can help you prepare yourself and your loved ones for life’s unexpected events.
With your purchase, you will receive:
- Four physical 2″ D ring ONE touch deluxe binders (Red Medical, Green Financial, Blue Household Operations, and Purple Household Reference)
- 1 set each of red, green, blue, and purple slash pockets
- 1 workbook for each binder: Medical, Financial, Household Operations, and Household Reference
- Note: You will also receive via email a .pdf file of the binder contents so that you can print additional copies. If you need to update the information, or just need an additional page, simply print another one and pop it into your binder. Editable .pdf files are not available when purchasing binders individually. Editable .pdf files are included for each of the 4 binders. Please note they are not available when purchasing binders individually.
- There are NOT sheet protectors included with this binder. They are shown and referenced in this sample binder only. Business card holders and sheet protectors are sold separately.
The Business Friday Workbox® Questions
What types of Friday Workboxes® are there?
The Business Friday Workbox® and the Teacher Friday Workbox®
How will the Friday Workbox® help me to organize my work?
The Friday Workbox is a comprehensive organizational solution with everything you need to physically organize your papers and to learn all the skills of being proactive and productive in your work. It is a physical product that stores ideas and assignments to keep your desk free of paper. It also includes online lessons to teach the skill of organizing. Using this external brain ensures that you are spending your time proactively engaged with your work, rather than reacting to the latest crisis. You will learn to track all of your active work, proactively plan your week, and increase the strength of your organizational skills.
If you are familiar with the Sunday Basket® System for managing household paper, it will be easy to master your Friday Workbox®. The two share some similarities such as focusing on actionable papers and the use of the 1.0 weekly and 2.0 project Slash Pockets. However, Friday Workboxes® is focused on work or passion projects.
Organize 365® believes that “work,” paid or unpaid, takes on many different forms, which is why the Business Friday Workbox® is designed to be customizable to your specific role. The system contains a combination of physical and digital learning tools to help you create lasting organizational success in your workspace.
What kind of time commitment can I expect?
All week long, the Friday Workbox® will capture your actionable papers, to-dos, and other incoming paperwork. Then, at the end of the day Friday, it is time to process, make decisions, and plan your upcoming week. In most business settings, 3 pm is the ideal time. That’s very specific! The last 2 hours of the week is most effectively spent reviewing and planning. Most people are not highly focused at the end of the week, but it is the perfect time to review the current week and prepare for the next week.
The Friday Workbox® generally requires at least one hour of attention every week. For every minute you spend planning, you GAIN five in execution. This means, one hour spent planning and preparing on Friday saves you five hours next week.
Why choose Friday for organizing?
Some of you may still be thinking, “But why choose Friday?” and there are two reasons:
- Friday is the optimal time to review the current week and plan for what needs to be done the following week. Looking back confirms that all important tasks from this week are either done or rescheduled. Planning ahead ensures a prospective analysis of the upcoming week, and saves time when Monday morning rolls around again.
- Thoroughly reviewing the current workload and proactively planning the upcoming week frees your brain to relax during the weekend hours. Establishing habits of responding to emails and confirming future appointments on Friday gives a feeling of completion to the current week. Planning your work schedule for the upcoming week ahead of time means that you can approach Monday ready to begin the work that matters most.
What if I need additional support?
In order to provide education on the Friday Workbox® system, your purchase also includes our community app with access to the online Business Friday Workbox course, which contains detailed on-demand training for implementing your new Workbox system.
We also welcome any Friday Workbox® System purchasers to join us in our exclusive online community, the Friday Workbox® Club, on Fridays from 2:00 – 3:30 pm EST. This is an accountability and co-working time to support the effective use of your Friday Workbox®. The sessions are recorded and can be watched on demand.
Business Friday Workbox Certified Organizers are also available to contact through our Directory.
Are there ongoing fees or costs with my purchase?
The Friday Workbox® System is a one-time investment and includes everything listed above.
Many people who purchase the Business Friday Workbox® choose to add on a Planning Day or Planning Day Subscription plan.
During Planning Day, you will join professional organizer and productivity expert Lisa Woodruff as she walks you through a LIVE, 4-hour planning session for your Friday Workbox®. Lisa will walk you through cleaning out your Friday Workbox®, building your annual overview, setting your quarterly goals, and mapping out your plan to achieve them. Together with Lisa, you will focus on creating routines and checklists so that you never miss an important deadline. This program is designed to help you set up your new Friday Workbox® Business Goal Planner alongside your Friday Workbox® to ensure you are prepared for the upcoming trimester.
You are not required to purchase a Friday Workbox® to attend; however, this program is designed to help you set up your new Friday Workbox® Business Goal Planner alongside your Friday Workbox® to ensure you get the right tasks done for the upcoming trimester.
Is the Friday Workbox® considered a business expense?
Would you like a reimbursement for your business expenses or Friday Workbox® Planning Day? The Business Friday Workbox® is considered a work-related expense and you can request one of our form letters (Request to Purchase Organize365 Workbox Products and Services) to send to your company for reimbursement.
The Teacher Friday Workbox® Questions
How will the Teacher Friday Workbox® Help Me Organize My Work?
The Teacher Friday Workbox® is a comprehensive organizational solution with everything you need to physically organize your papers and to learn all the skills of being proactive and productive in your work. It is a physical product that stores ideas and assignments to keep your desk free of paper. It also includes online lessons to teach the skill of organizing. Using this external brain ensures that you are spending your time proactively engaged with your work, rather than reacting to the latest crisis. You will learn to track all of your active work, proactively plan your week, and increase the strength of your organizational skills.
If you are familiar with the Sunday Basket® System for managing household paper, it will be easy to master your Teacher Friday Workbox®. The two share some similarities such as focusing on actionable papers and the use of the 1.0 weekly and 2.0 project Slash Pockets. However, Teacher Friday Workboxes® are focused on work or passion projects.
The Teacher Friday Workbox® is designed to be customizable to your specific role. The system contains a combination of physical and digital learning tools to help you create lasting organizational success in your workspace.
Teacher Friday Workbox® vs. Sunday Basket®: What’s The Difference?
You are probably wondering how the Teacher Friday Workbox® differs from the Sunday Basket®. When you think of the Sunday Basket®, what pops into your head? Bills, letters, medical information, finances, and everything in between, right?
The Sunday Basket® is built for organizing the home. Actionable household paperwork is kept in your Sunday Basket®.
The Teacher Friday Workbox®, on the other hand, is all about organizing your work!
What Kind of Time Commitment Can I Expect?
All week long, the Teacher Friday Workbox® will capture your actionable papers, to-dos, and other incoming paperwork. Then, at the end of the week, it is time to process, make decisions, and plan your upcoming week. In most settings, 90 minutes is the ideal time. The end of the week is most effectively spent reviewing and planning. Most people are not highly focused at the end of the week, but it is the perfect time to review the current week and prepare for the next week.
The Teacher Friday Workbox® generally requires at least one hour of attention every week. For every minute you spend planning, you GAIN five in execution. This means, one hour spent planning and preparing at the end of the week can save you five hours next week.
What If I Need Additional Support?
In order to provide education on the Teacher Friday Workbox® system, your purchase also includes our community app experience with access to multiple training videos. The training videos include information on adapting the Teacher Friday Workbox® for varied education positions.
We also welcome any Teacher Friday Workbox® System purchasers to join us in our exclusive online community for connection and encouragement.
Education Workbox Certified Organizers are also available to contact through our Directory.
Are There Ongoing Fees or Costs With My Purchase?
The Teacher Friday Workbox® System is a one-time investment.
Many people who purchase the Education Friday Workbox® choose to add on Teacher Planning Day.
During Teacher Camp, you will join the Organize 365 Education team as they walk you through cleaning out your Teacher Friday Workbox®, building your annual overview, setting your goals, and mapping out your plan to achieve them. Together with the Education team, you will focus on creating routines and checklists so that you never miss an important deadline. This program is designed to help you set up your Teacher Friday Workbox® to make sure you are prepared for the upcoming year.
Home planning Day questions
When is enrollment for Organize 365® Planning Day Live with Lisa?
Organize 365® Planning Day is open year round. You can sign up anytime!
I do not live in the United States; can I purchase Organize 365® Planning Day Live with Lisa?
YES! Please visit https://organize365.com/international/ to learn more about international product offerings! Planners will be shipped direct.
Can I purchase Organize 365® Planning Day without the Planning Day Workbook?
No, when you attend Organize 365® Planning Day, Lisa uses the Planning Day Workbook as a tool during the live event
Can I purchase Organize 365® Planning Day Planner separately?
No, the Organize 365® Planning Day Planner is specifically designed for Planning Day
How long is Organize 365® Planning Day replay available?
The replay will be available for approximately 6 weeks. The specific date will be mentioned in the shop before you click to purchase.
Where can I find Organize 365® Planning Day replay?
The replay will be in the Organize 365® Community Group for Home Planning Day.
Can I purchase Organize 365® Planning Day on demand?
We do not offer Planning Day on demand.
Can I purchase Organize 365® Planning Day Monthly Subscription Plan?
YES! We offer both domestic and international subscription plans.
You will receive an email with more information once planning day is over about how to purchase the subscription plan. International customers please visit https://organize365.com/international/ after planning day is over.
Can I purchase an Annual Planning Day Subscription plan?
At this time there is not an annual subscription plan.
What is the enrollment period for Organize 365® Planning Day Monthly Subscription Plan?
Enrollment opens during Live Planning Day and is open for 25 days.
When will I get my Organize 365® Planning Day Monthly Subscription Plan Planning Day Planner?
Organize 365® Planning Day Monthly Subscription Plan Planning Day Planner will be shipped out 3 weeks prior to Planning Day.
The Business Friday Workbox®Planning Day Questions
When is enrollment for Friday Workbox® Planning Day Live with Lisa?
Friday Workbox Planning Day is not available internationally.
I do not live in the United States; can I purchase Friday Workbox Planning Day Live with Lisa?
Friday Workbox Planning Day is not available internationally.
Can I purchase Friday Workbox Planning Day without the Business Goal Planner?
No, when you attend Friday Workbox Planning Day, Lisa uses the Business Goal Planner as a tool during the live event
Can I purchase the Business Goal Planner separately?
No, it is only part of the Workbox Planning Day purchase.
How long is the Friday Workbox Planning Day replay available?
The replay will be available for approximately 6 weeks. The specific date will be mentioned in the shop before you click to purchase.
Where can I find the Friday Workbox Planning Day replay?
The replay will be in the Organize 365 Community App inside of the Workbox Planning Day Group folders.
Can I purchase the Friday Workbox Planning Day Monthly Subscription Plan?
YES! You will receive an email with more information once planning day is over about how to purchase the subscription plan.
Can I purchase an Annual Subscription plan?
At this time there is not an annual subscription plan.
I do not live in the United States; can I purchase the Subscription Plan?
The subscription plan is available only to US Residents.
What is the enrollment period for the Friday Workbox Subscription Plan?
Enrollment will be available for 25 days. The specific date will be mentioned in the shop before you click to purchase.
When will I get my Friday Planning Day Monthly Subscription Plan Business Goal Planner?
Your Business Goal Planner will be shipped out 3 weeks prior to Friday Workbox Planning Day.
International Questions
Are all products available?
Home Planning Day and The Productive Home Solution are available for international shoppers.
If you attend the most recent Home Planning Day you will be able to join our monthly subscription plan. Our monthly subscription plans are available to US Residents and those 50 countries that are listed above.
How long will it take for me to receive my parcel?
Tracking information will be sent via email when your order leaves our facility. Delivery may take up to a month.
What is your international refund and return policy?
- We triple check your order before shipping.
- No refunds or returns are available for products.
Have additional questions?
We would love to help you receive these products outside the United States and we are happy to answer any questions you have before placing your order. Please contact our Customer Success Team at customerservice@organize365.com with any additional questions.
Certified Organizer Questions
How do I find out more about becoming a Certified Organizer
Please visit https://www.thepapersolutioncertification.com/ for more information.
Friday Workbox Meeting Agenda Course
What kind of time commitment can I expect?
Each monthly session has a video approximately 45-50 minutes long to watch before we meet for the live session. The live sessions are approximately 50 minutes per session. You may spend a little more time doing surveys, reviewing documents we are using, and, of course, trying out these new skills.
Will this work in a large company?
With every large company there are most likely smaller departments and/or teams. This course has people from different size companies as well as different fields. There are also opportunities to use this method within smaller project teams. We have found that this process works in many different situations.
What if I need additional support?
As a member of the Meeting Agenda Course, you will have access to the Organize 365® Meeting Agenda Course Community Group. You can use this group to collaborate with others participating in the Course.
Are there ongoing fees or costs with my purchase?
The Meeting Agenda Course is a one-time investment. You may want to purchase additional products and services that can compliment the Agenda Course like the Friday Workbox® System or Workbox Planning Day, but these are not mandatory to participating in the Meeting Course.
Is the Friday Workbox Meeting Agenda Course lifetime membership?
The Meeting Agenda Course is a one-time investment and you will have lifetime membership. As long as we continue to have the Course, you will be able to continue to participate. We use our Organize 365® Community App to provide the content. The session videos of Lisa are always available for viewing. The replays for each season are added as we record and are removed before the new season begins.